Delete your account and data
You can request deletion of your Excelerate Me account and the data associated with
it. You will need to be signed in, so that we only ever act on a request from the
account holder.
What gets deleted
- Your account profile - name, email address, profile picture and consent records.
- Your practice history - answers you submitted, marks and AI feedback, and per-question performance.
- Your exam attempts and submitted answer sheets, including photographs of handwritten working.
- Progress data - streaks, XP, badges, topic mastery, learning goals and plans.
- Your “Ask Excelerate” conversations and any notes you saved.
- Registered devices, so push notifications stop.
- Your contact record in our email and CRM systems.
What we may keep, and why
- Records a school or institution owns. Where your results belong to an institution, we are required to keep them and your request is referred to them.
- Billing and transaction records. Retained where Australian tax and financial-record law requires it.
- Anonymised and aggregated data. Statistics that can no longer identify you, such as how often a question is answered correctly, are retained.
- Records needed to resolve a dispute or to meet a legal obligation, for as long as that applies.
How long it takes
We action deletion requests within 30 days. We will email you
to confirm when it is done. If a request needs to go to your school or
institution first, we will tell you.
This cannot be undone. Once deleted, your practice history and
progress are gone. If you sign up again later with the same email address you
will start from scratch. If you only want to stop using the app for a while,
you can deactivate your account from Profile in the app instead - that is
reversible.
Sign in to continue
Deleting an account is permanent, so we only accept a request from the account
holder. Please sign in and come back to this page - you can also reach it
from Profile → Delete my account.
Sign in
Can’t sign in?
Write to support@excelerateme.com.au
from the address on the account, with “Delete my account” as the
subject. We verify the request and handle it the same way.